I wish I could throw money around like that but it's not really an option for me at the moment.

I sent a ticket to Parrot support when this happened but still no response. I guess I'm in this weird situation where the 2.0 is still so new that I can't find any help online because nobody has had this problem yet. The closest solution I could find was for the 1.0(and required downloading the original software for the 1.0 which obviously won't help me). If it is just an update issue then I don't want to buy new motors only to have the same problem.

It's frustrating because this is my first AR Drone after waiting a over year to buy one and the experience is going pretty horribly. Product malfunctions soon after I take it out of the box, virtually no support from the company and no help to be found online.

I have a feeling there was a communication issue between Parrot and Brookstone. After reading all the posts of people having problems this is just my guess as to what happened.

Parrot had already finalized the hardware designs and started the manufacturing of 2.0 AR.Drone. They however were still tweaking the software and figured they would have the software all worked out by May 15th. Since the AR.Drone is easily updatable via the iOS/android apps they could manufacture the drones and box them up with a basic software version on board with plans of upgrading to latest current software on launch day (May 15th). They started shipping the products out to retailers so they would have the product in stores for the release date (May 15th). Only, the correct software update has not been finished and made public as of yet. Not waiting for May 15th Brookstone started shipping the product to those who have already placed their orders. I know Best Buy does this for new products unless it has what they call a "Hard Street Date" where the manufacturer requests the product be held and not sold until the official release date.

I'm thinking Parrot is scrambling to get out a stable software update at this point.
The only thing that I find strange is how they have been going around showing off the AR.Drone 2.0 in different places working great.

I just wish there was a way to reset the software to the original. At this point I'm stuck with a $300 paperweight that I'm patiently waiting for a reply or something for before I send it back to Brookstone and get my money back. I'm afraid of getting another one and having the same thing happen.

Did you get any solution? What did the support say?

Hi ThatotherGuy,

From what you have described it sounds like unfortunately there is a problem with motor number 2 on your AR Drone. This is most likely a physical problem with that motor rather than software, this motor would need to be replaced. I see that you have contacted the technical support for your country, this is the best course of action and they will get back to you directly.
I'm not sure about the country you are enquiring from but here in the UK we have just come back from a 4 day holiday weekend and this unfortunatley means that we are not able to respond as quickly as we usually do to a support enquiry.

I am running AR.Freeflight v2.0 Beta. AR.Drone Hareware 2.1, Software 2.1.19.
Everything was running fine until I updated the firmware from 2.1.18 to 2.1.19. Now my number 1 motor is not responding. It's coming up as :

Type: 0.0
Hardware: 0.0
Software: 0.0

Also a message flashing in red says: 'Motors Emergency"

Ideas?

I'm in Canada. FYI

Same here, finally decided to update from .12.  Figured since the SW on the phone received an update, maybe there was a new firmware to go along with it.  --Dead-- I'm getting the motor emergency signal.  My phone rang almost immediately after it started updating, if that had something to do with it???  Would bring it back to brookstone, but they stated would have to go through parrot.

They told me at the Source to get a hold of Parrot where it's a manufature warrenty. I have had no luck either way. I waited now for this latest update and that didn't work either. I now have a $370.00 paper weight that takes pictures.

Wait is 2.1.20 out?  Ive been grounded all week waiting on new shafts and gears.  If.20 is out has anyone updated and any bugs to avoid.  I'm running 2.1.19 right now and want to get rid of that stupid drone drop.

I've pretty much made up my mind to revert to 2.1.16. I've been going through the great post by Srttuner with no luck in getting rid of 2.1.18. I followed all instruction to the letter and still no luck. Getting a little frustrated right now.

You might try to reset the drone. You can do this with a pin or toothpick where you see the small hole with the 'reset' label in the battery compartment. You need to have the battery connected to do this. Following this after a minute or two you should see the props twitch and the LEDs come on. Then try and establish a WiFi connection to your drone.

If nothing is happening, the only thing that comes to mind is that your battery is dead and needs a lengthy recharge before you try again.