And every answer they give is... " we are aware of it... it will be addressed in some distant future update " but they will never give a normal, human answer and deal with their customers on an even, level playing field... they have a weird company structure where they love to be the first to introduce something but could care less about the follow through and customer support... that's why so many hobby sites refuse to deal with their products ... and even brookstone has changed a policy because of them... if you buy a drone from brookstone and walk out in the parking lot to try it out... and it doesn't even work... the lights don't even come on... you're on your own... as soon as you slice the tape on a parrot product at brookstone you cannot return it to brookstone... you can't even walk back in the store 15 minutes later and exchange it for a working unit... they have way too many return/exchange attempts on the drone 2.0... it's been a huge headache for them as two separate managers have explained to me... i still can't figure them out and what they have against making real money... they could easily be making three times what they do now with a better reputation and basic customer service ... but that doesn't seem to be the point with them... oh well ... who knows
I ran into Brookstone's absolutely zero return policy with my apparently defective unit. Although, pressing them on the phone (I ordered from Brookstone.com), they accepted a return because it was "defective on arrival." Somehow, I got the sense that I got really lucky on that one.
So, because of Brookstone's customer un-friendly policy, I ordered my replacement from Apple.com. It's backordered, but I am willing to wait knowing that if I get another defective unit, I can send it back to Apple with no hassles.