Topic: Ipod/Software not supported

I have upgraded my Parrot MKi9200 and also upgraded my Iphone 4 so I have all the latest software. However, I am now unable to access my music via my iphone as I have an error message saying ... Ipod/software not supported. Does anyone know how I am able to resolve this?
PLEASE!!!!!

Re: Ipod/Software not supported

Can you reset your iPhone to see if this resolves your observations, to reset hold down both the ON/OFF and HOME buttons and wait until you see the picture of the White Apple logo on the screen.  You can then let go and the phone will reboot, this will take approximately 60 seconds.

If the above fails, are you able to try another iPod/iPhone as test? Alternatively contact the original installer to have the Parrot MK9200 tested.

Thank you

Parrot Advisor UK 3
Parrot UK & Ireland
E mail: http://www.parrot.com/uk/support/hotline/
08444 722 360

Re: Ipod/Software not supported

Hi just had a MKi9200 installed please can you tell me when playing music threw my ipod connector it jumps!

Re: Ipod/Software not supported

Hi jazyj,

In the first instance I recommend to follow my advice in the above post.

Thank you.

Parrot Advisor UK 3
Parrot UK & Ireland
E mail: http://www.parrot.com/uk/support/hotline/
08444 722 360

Re: Ipod/Software not supported

Hi i have reset my ipod and is still the same also i have tried my iphone that is the same also i have tried it with the line in option and that the same. it seems to be when the volume is a touch over half way that it starts to jump halfords have spoken to the parrot adviser and they have said could possibly be the lead not strong tio thin for the output.  Juat need this sorting a good system and want to keep it.

Re: Ipod/Software not supported

jazyj

What car?

Re: Ipod/Software not supported

Hi,

I believe the information advised to Halfords was if the observations are the same regardless of the audio source, there may be insufficient power supply going into the Parrot MKi9200 when the music is streaming at higher volume.

I advise you request Halfords to contact their technical support line again if they are still having difficulties.

If you have installed this yourself, I recommend to contact technical directly. If you are from outside of the UK/Ireland, please contact the technical support for your country, if you are unsure, E mail the team from the online form at: http://www.parrot.com/uk/support/techni … ntact_form

Kind Regards
However, this topic will remain open in order to allow members of the forum to also assist you.

Parrot Advisor UK 3
Parrot UK & Ireland
E mail: http://www.parrot.com/uk/support/hotline/
08444 722 360

Re: Ipod/Software not supported

It's a v w golf 2007

Re: Ipod/Software not supported

Not usually a problem car.

As Parrot advisor has suggested it does sound like lack of a good positive or negative - but these are usually taken from original stereo wiring.

Unless it is a botched install I'd go for faulty unit.

Take it back to Hellfrauds!